Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Join a high-performing, data-driven team at the forefront of Didi ANZ’s growth and innovation. Our team comprises strategic thinkers, analytics experts, and operational leaders who thrive on solving complex challenges in a fast-paced, collaborative environment. We balance analytical rigor with practical execution, driving decisions that directly impact Didi’s marketplace efficiency, customer satisfaction, and market leadership in Australia and New Zealand.

As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage.

Role Responsibilities:
Lead Pricing Strategy & Execution:

- Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns.
- Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals.
- Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks.

Market & Competitive Analysis:

- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments.
- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.

Customer Experience and Cross-Functional Collaboration:

- Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers.
- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

Role Qualifications:
Experience:
1-4 years of experience in strategy & operations, revenue management, business analytics, or related roles.

Language Skills:

- Fluency in English and Chinese (written and oral) for daily collaboration with global teams.

Technical Skills:

- Proficiency in MS Excel and SQL for data extraction/analysis.
- Familiarity with Python for automation or advanced analytics is a strong plus (or high willingness to learn).

Soft Skills:

- Strong problem-solving skills and ability to translate data into actionable business strategies.
- Entrepreneurial mindset with a hands-on, results-driven approach.

Education & Traits:

- Bachelor’s/Master’s degree in Business, Economics, Mathematics, Engineering, or a related quantitative field.
- Fluency in English (written and oral) for daily collaboration with global teams.
- Adaptability to thrive in a fast-paced, ambiguous environment.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_