Scheduler

1 week ago

Toronto, Australia Nextt Group Pty Ltd Full time

**Position Description**

**The Company**:
We employ over 2200 employees and have services across NSW, QLD, SA, and VIC, making The Nextt Group one of Australia’s largest NDIS providers. Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities and/or mental health challenges

Each year, we positively impact the lives of over 2000 clients through our wide range of leading-edge person-centred experiences

Our people are Principled, Committed, Responsive and Creative, and are excited to come to work every day. They work with us because they want to make a real difference in the lives of people with disability and/or mental health challenges
- What we offer:

- **Flexibility to work from the offices and couple days from home**

**Actively participate in team and cross functional meetings and provide support to the customer service & scheduling team**
- A highly skilled, passionate and dedicated team who work together to support the business, engage and learn from each other
- Be part of a workplace that genuinely cares about its people, clients and the community at large
- Flexible work arrangements and the tools you need to do a great job
- Learning and development opportunities
- An Employee Assistance Program where you can access counselling and coaching sessions to improve your wellbeing
- Collaborative, fun and positive working culture, including extensive wellbeing programs through our wellness hub
- Career Progression Opportunities

**The role**:
We are seeking a full time Scheduler in our Newcastle Office in Toronto with experience working in the similar role in Disability/Mental Health sector. Reporting to National Scheduling Manager, scheduler day-to-day activities will include the following;
- Provide exceptional customer service in a timely manner.
- Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
- Ensure complaints & compliments are dealt efficiently
- Record Management & Data Entry tasks
- Support and guide a pool of Disability Support Workers with their day-to-day activities
- Working closely with our Customer Relations Managers & Intake Managers to develop teams of care for participants
- Identifying shortfalls and managing proactive solutions within the team

**Essential Criteria**

Please consider this role if you interested in learning and growth to get more out of life and enriching your career. To be successful in these roles, you will need to meet the following criteria;
- Strong customer service experience
- Possess excellent computer literacy including Microsoft Word, Excel and Outlook;
- Have excellent written & oral communication skills, influencing & negotiation skills and critical problem solving skills
- Possess excellent organisational, time management skills and attention to detail
- Have previous experience of working either in a scheduling role or high volume of calls.
- Clear NDIS Worker Screening Check, Working with Children & the right to work in Australia.
- Join our team and support our clients to get more out of life

**For a confidential Discussion do not hesitate to contact**:
Gabriel Bueno - Senior Recruitment Partner

02 8736 7223

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