Customer Service Representative

Competitive Salary
- Flexible, Multifaceted Role
- Great and Friendly Environment

**Summary of Position**:
The Receptionist is the first point of contact for clients and visitors and needs to provide exceptional customer service. Presentation is vital and the receptionist needs to ensure that the centre is always tidy and maintained to the highest standard. Also ensuring that client work is completed and deadlines are met.

**The Position**:

- We’re looking for 2 Receptionists.
- The pay range we’re offering is 60,000-65,000
- Location is in Sydney CBD

**Responsibilities**:

- Act as the first point of contact for all clients and visitors providing a professional and friendly customer service.
- Assist clients within the centre; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
- Ensure the business centre conference rooms, show offices and common areas are spotless and prepared for our next client at all times.
- Ensure that all tasks on the daily responsibility list are completed accordingly.
- Ensures that all daily service charges are captured on Daily sheet and charged.
- Delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
- Create the positive image through smiling, professionally greeting clients, communicating clearly and effectively and taking pride of the centre appearance.
- Contribute to the overall revenue of the centre by identifying opportunities and actively upselling services.

**Key Duties**:

- Open Centre at 8:30 am - all main doors
- Switch on PC. Prepare centre by checking the calendar for MR bookings/
- prospects viewing. Make sure rooms are tidy, turn lights on, set up water, glasses and any equipment required.
- Place newspapers at a coffee table
- Clean coffee machine and refill coffee beans, sugar and tea bags if required
- Stack/unstack dishwasher.
- Check shredding machine and empty if full
- Resolve and follow up tenants issues as they arise. Communicate important issues to CM. All clients’ queries should be resolved, tracked and followed up
- Complete secretarial tasks as requested by tenants. All to be recorded on Daily sheet
- Distribute all mail to offices or placed in clients file (VO). VO mail to be sent weekly unless specified. All daily mail forwarding should be completed immediately. Outgoing mail to be recorded on Daily sheet.
- Accept and sign for deliveries and immediately notify of arrival.
- Monitor presentation of both kitchens. Control stock of basic supplies.
- Record all MR/casual office once requested. Always check availability and capacity vs number of people.
- Prepare and serve beverage / lunch if requested for meetings
- Client list to be always up to date.
- Order stock of stationary and kitchen supplies every Friday
- Maintain update the tenancy and car park schedule with 100% accuracy if required.
- Monitor key and cards inventory
- Pack and post all mail. Ensure all stamps and stationary recorded on daily sheet.
- Submit weekly pack to centre manager every Friday morning
- Turn off all lights off in meeting rooms
- Lock up Reception when leaving. Turn off reception PCs, double check to ensure it is on “Night mode” and lock all doors promptly at 5:30

**Requirements**:

- 0-2 Yrs Industry Experience as a Receptionist
- Adaptable and Agile
- Customer Service Skills
- Microsoft Office Suite Experience
- Handling multi-line phone systems
- Basic computer skills
- Great Communication Skills
- Must be Well-Organised
- Must have a valid visa with working rights
- No Working Holiday Visa

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**Contact**:
**0414 575 869