Casual Customer Fraud

7 days ago

Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

Join our dedicated **Customer Fraud & Scam Protection**team which delivers leading financial crime operational services to protect the bank, our customers and the communities we serve.

As a **Customer Fraud Protection Investigator** you’ll make an impact by:

- Being part of the **Response**team, where you will investigate customer-direct and alert-driven fraud and scam activities.
- Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required

Position description**:Customer Fraud Scam Protection Investigator PD.pdf

This is a **casual** position and Bendigo, or Adelaide are the preferred locations. Minimum **4 weeks of Full Time training required** upon commencement.

We prioritise our people with a hybrid model of minimum three days per week based out of our Head Office/Regional Office locations.

**What you’ll bring to the role**:
To succeed in this role, we’d love you to have:

- Minimum 1+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
- Experience working independently within a fast paced environment
- Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
- Sound knowledge of banking systems, products, services and procedures
- Exceptional attention to detail
- Customer service experience, ideally over the phone, and with a diverse spectrum of people
- Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
- Strengths in working independently, managing ambiguity and varied workloads and priorities.
- Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

- Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
- AML/ACAMS/CAMS certification

**Still in two minds?**

**We’re making better, bigger. And we’ll get there with you.**

**Applications close COB Friday, 10 October 2025

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