Resource Planner

**Resource Planner**
**(**
**Job Number**:
**230000BX**
**)**

**Description**

**Resource Planner**

**About the role**

As our new Resource Planner you will be able to ensure optimal scheduling of resources at met, to assist key stakeholders to achieve and exceed critical service level benchmarks to ensure our members receive a superior service.

Reporting to the Manager Resource Planning & Resource Optimisation and based in Brisbane South, the Workforce Planner is responsible for optimising frontline scheduling practices across the RACQ Group.

Working in a small, cross functional team, this temporary 6-month full-time role will see you play a pivotal role in the division’s success during a period of exciting transformational change within RACQ.

**Key responsibilities;**
- Identification of continuous improvement opportunities for the resource planning process.
- Participation in the rotation of portfolios between peers to ensure business continuity.
- Maintenance of the workforce management system including data entry, scheduling parameter and scenario maintenance.
- Provision of user management and general product capability knowledge to the business.
- Participation in ad-hoc scheduling creation and analyses for the business.

***

**About you;**
- 1-3 years’ experience as a Workforce Planner/consultant or scheduler
- Proficient in Microsoft Office Skills (Excel, Word and PowerPoint).
- Experience in a customer service environment.
- Demonstrated ability to implement continual improvements.
- Excellent communication, negotiation and presentation skills
- which deliver results for the business.
- Proven ability to respond quickly and decisively to business requirements.
- Ability to influence a diverse group of Stakeholders.
- High degree of accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated high level of interpersonal skills for negotiating conflicting priorities

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

HYBRID-LI

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113