Customer Success Executive

2 weeks ago

Osborne Park, Australia RosterElf Full time

**Love talking to people?**:

- **Love technology?**:

- **Always wanted to work in a tech startup?**:

- **Want to learn new skills and grow?**:

- **Super organised and systematic?**

**ABOUT US**

RosterElf is a Perth based rostering software that provides a magically simple solution to rostering, time and attendance and payroll for SMB's. Located in Osborne Park RosterElf Services, thousands of businesses all around Australia.

We have also a second brand, ClubsHR which is a long-term partnership between RosterElf and ClubsNSW. ClubsHR is truly innovative, bringing together the best HR tech from RosterElf to more than 1200 club venues with 40,000+ employees through ClubsNSW.

**THE ROLE**

We have a fantastic opportunity for a detail-orientated customer-centric individual to join our rapidly going team here in Perth focused on providing amazing proactive support to our quickly growing customer base.

If you are self-motivated, great at solving problems for customers, have a knack for technology/software, and have the confidence to interact with existing and future customers on a regular basis, then this is the role for you.

CORE RESPONSIBILITIES
- Manage a portfolio of up to 1500 customers to ensure they are happy with our product and remain loyal customers.
- Proactively contact customers using a systematic approach and data insights.
- Manage and optimise systems and processes to identify ‘At Risk’ customers and proactively reach out and help them fully embed our system into their business.
- Drive online reviews and referrals.
- Log any reported system bugs in a systematic way and liaise with the tech team on a speedy resolution.
- Manage various tools, including CRM, customer support board and feature request development board.
- Assist the CSM team with onboarding new customers as needed.

**CORE KPIS**
- Meet all KPIs around customer outreach tasks
- Minimise churn (loss of customers) to under 1.5%
- Ensure all systems and processes remain up to date and super organised
- Drive high levels of customer satisfaction measured by NPS and other surveys.

**ABOUT YOU**
- A people person who is able to build customer rapport quickly.
- Super organised and system-driven mindset.
- Great problem solver. Able to take an issue, pull it apart, understand and solve it.
- Excellent communication skills, both written and verbal, and can talk to anyone.
- Tech-savvy with the ability to quickly master our online rostering platforms.
- Love helping customers and confident in communication approach.
- Ability to work to KPIs with a self-driven mindset.
- Great attention to detail.
- Awesome time management skills with the ability to prioritise important tasks and focus.
- Ability to work in a fast-paced ever, changing environment.
- Team player who is always willing to step up and help outside of core role as needed.

**ADDITIONAL BENEFITS**
- Fun, supportive (and slightly crazy) team.
- Great office environment, including gym, pool and tennis court access.
- Awesome career growth opportunities.
- Attractive base plus commission for KPI achievement.
- Exciting internal career growth path.

**Salary**: $51,454.02 - $129,535.24 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

Ability to commute/relocate:

- OSBORNE PARK, WA 6017: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

  • Customer Success Advisor

    20 hours ago

    Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary The Customer Success Associate (CSA) is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. It...

  • Customer Success Manager

    20 hours ago

    Macquarie Park, Australia Wolters Kluwer Full time

    Job Summary As a Customer Success Manager, you will deep dive into customer needs while retaining, re-engaging and growing the customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms. We are looking for an experienced Customer Success Specialist...

  • Client Executive

    2 weeks ago

    Osborne Park, Australia Aon Corporation Full time

    Posting Description: - Hybrid working arrangement - Position will suit someone who is passionate about client management - Endless career development opportunities within a global company HIAIS is a joint venture partnership between HIA and Aon, the unique strength of these two industry leaders has led to the success of HIAIS for over 3 decades. This...

  • Client Executive

    1 week ago

    Osborne Park, Australia Aon Corporation Full time

    Posting Description: - Are you a customer focused individual looking to take the next step in your career? - Hybrid Working Arrangement - work between Home and our Osborne Park Office - Be part of a high performing team - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building...

  • Executive Assistant

    2 weeks ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017 Full Time WA’s a state (and an economy) built on mining and at Mineral Resources (MinRes), we’re focused on growing that position. With this growth comes new roles and those rare opportunities to help shape company culture and contribute to lasting change. **Executive Assistant** MinRes continues to grow as an...

  • Customer Success Advisor

    12 hours ago

    Macquarie Park, New South Wales, Australia Wolters Kluwer Full time $90,000 - $120,000 per year

    Job SummaryThe Customer Success Associate (CSA) is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. It will...

  • Client Executive

    2 weeks ago

    Osborne Park, Australia Aon Corporation Full time

    Posting Description: - Hybrid working arrangement - Position will suit someone who is looking to grow their insurance career - Endless career development opportunities within a global company - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984,...

  • Client Executive

    7 days ago

    Osborne Park, Australia Aon Full time

    **Job Description**: - Hybrid working arrangement - Position will suit someone who is looking to grow their insurance career - Endless career development opportunities within a global company - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984,...

  • Customer Success Manager

    2 weeks ago

    Shenton Park, Australia Equinix Full time

    Customer Success Manager Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Customer Success Manager

    5 days ago

    Keilor Park, Australia Justified Talent Pty Ltd Full time

    **Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...