Customer Service

**About the company**

Join a global retail business that dominates the market in buying and selling second-hand goods. Our client values their people and the community, offering job security and long-term career opportunities.

**About the role**

Be a part of the thriving number 1 retail store in NSW, located at Warwick Farm. Embrace the flexibility, variety, and endless opportunities for long-term growth. You'll have the chance to shine in roles that involve assisting customers with loans and purchases in the buys and loans section, or selling a diverse range of second-hand goods on the retail floor. Enjoy a Monday to Sunday schedule, with the perk of having every second weekend off one week and two weekdays off the next.

**Key Responsibilities for the role**
- Provide exceptional face-to-face customer service, assisting with loans, purchases, or selling second-hand goods.
- Organise and maintain stock, ensuring it is well-presented for sale.
- Use your negotiation skills to make deals for customers selling and buying second hand goods (on-the-job training provided).
- Maintain accurate records and update the computer system with relevant information.

**Skills & experience**
- Excellent communication skills to engage effectively with customers.
- Prior customer service experience in industries like retail, hospitality, finance, etc. is highly regarded.
- Ability to show empathy and kindness in sensitive situations.
- Initiative and a positive, can-do attitude towards challenges
- A genuine people person who thrives in a people-centred environment.
- Intermediate computer skills

**Culture**

Our client promotes and embodies their Values of being:

- **Caring and Respectful**: We genuinely care about our team and customers, fostering an environment of mutual respect.
- **Passionate and Proud**: We take pride in what we do, ensuring our customers have the best experience possible.
- **Tenacious Problem Solvers**: We tackle challenges head-on, finding creative solutions to meet our customers' needs.

You'll be part of a team of caring individuals dedicated to helping others, and you'll have access to various opportunities for personal and professional growth.

**Benefits**
- Competitive salary: $55,000 - $60,000 per year (depending on experience) + Super
- Performance-based bonus programs: Be rewarded generously for your hard work and dedication.
- Work-life balance: Enjoy a friendly day shift roster with two weekdays off one week and a full weekend off the next.
- Supportive work environment: Thrive in a friendly and supportive atmosphere, ensuring your success and well-being.
- Employee rewards and wellness programs: Take advantage of embedded programs to enhance your well-being.
- Career development opportunities: Unlock your true potential with access to various learning and growth opportunities.

Ready to make a positive impact? APPLY NOW and embark on an exciting career journey
- **Applicants must be able to successfully pass reference and police checks prior to employment.**_

**About us**

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Liverpool, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected annual salary?
- How many weeks notice are you required to give your current employer?
- Are you available to work every second weekend?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person