Customer Experience Consultant

About Us?
Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.
Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.

What is the opportunity?
An opportunity has arisen for a Customer Experience Consultant - Online Vehicle Acquisition, to join the team. This role is responsible for managing all leads from multiple sources focused on making appointments to acquire inventory of pre-owned vehicles for our branded retail and bravo auto business.
Further to the above the duties and responsibilities will include, but are not limited to, the following:

- Contacting customers via our CRM management forms
- Booking appointments with potential customers for a vehicle appraisal with the buying team
- Ensuring the payment process occurs upon completion of the vehicle purchase
- Outbound customer follow up calls
- Relationship management with customers and the instore Sales teams
- Identifying sales opportunities from customers selling vehicles to our business
- Ensuring effective diary management for the buying team and instore sales teams
- Ensuring we meet the audit requirements for acquisitions of vehicles
- Coordinating appraisal and inspection appointments for all dealerships
- Coordinating the pickup of vehicles from the customers
- Previous experience in a customer service role/call centre role
- Ability to manage relationships both with internal and external customers
- Ability to work both autonomously and as part of an expanding team
- Ability to work in a fast-paced environment
- Superior communication skills with the ability to deliver an exceptional customer experience
- Ability to prioritise tasks
- Excellent time management skills

Why should you make the move to Inchcape?
- Global career opportunities and progression as a member of a global company, Inchcape.
- Additional days off - extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Corporate Health Plan through Bupa which includes discounts on pet/car/home and contents insurance, and complimentary access to the Bupa Life Skills Program (series of online, interactive sessions).
- Comprehensive on-the-job coaching and development reporting into an experienced and supportive HR Director.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination and an employee wellbeing program.

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.