Trainee Case Manager

7 days ago

Melbourne City Centre, Australia EML Full time

**Trainee Case Manager**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks Paid Parental Leave, plus super

**THE OPPORTUNITY**

As part of our diverse team based in our **Melbourne**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

You will gradually receive your own portfolio to manage, which will include liaising with injured workers, their employers and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

This is a **full time, permanent** position based in our **Melbourne CBD office**, commencing by **Monday 17**th** October.**

**ABOUT THE ROLE**:

- Once fully trained, you will gradually take responsibility of a portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Manage and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
- Work with external stakeholders to assist throughout the claims process with the injured party
- Work with our internal specialists to develop and implement a plan to assist the injured workers’ return to work journey

**ABOUT YOU**:

- You have held roles within a medical, hospitality, retail or corporate field specialising in customer service
- You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile
- Have strong experience building rapport quickly and building relationships with clients and stakeholders
- Proactive, self-motivated and can think on your feet when engaging and managing stakeholders throughout the process
- Ability to be negotiating and influencing positive outcomes for all parties involved
- You will thrive and enjoy working collaboratively within a supportive team environment
- You will have a Passion for helping others and managing challenging situations

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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