Service Manager Home Care

12 hours ago

Gympie, Australia Lutheran Services Full time

Join a community that shares your passion for care and excellence.

We are seeking a passionate and experienced **Service Manager - Home Care** to lead our dynamic Home Care services. In this pivotal role, you will ensure exceptional client care, regulatory compliance, and operational excellence. This is an exciting opportunity for a results-driven leader who is committed to empowering teams, fostering innovation, and enhancing the lives of older Australians through community-based support.

**_ Full-Time Role (Mon to Fri) | Travel Required _**
**_Location: Zion Gympie Home Care, Gympie - QLD_**

**About Us - Where Care Meets Community**:
**Lutheran Services** is a not-for-profit organization with a proud **90-year** history of providing exceptional care and support to communities across Queensland**.**we’re dedicated to providing quality, person-centred care that supports older individuals to live with dignity and independence. We are a vibrant, supportive organisation that places people at the heart of everything we do.

**Zion Gympie** Home Care offers you more than help at home. Feel confident with a team reliably there for you, day in day out.

**About the Role - Lead Excellence in Home Care Services**:
We are seeking a Service Manager to oversee the day-to-day functions of our Home Care services.
- Lead a multidisciplinary team including Home Care Coordinators, Registered Nurses, CHSP Coordinators, and Allied Health professionals.
- Drive service excellence in line with Aged Care Quality Standards and Lutheran Services values.
- Manage budgets, team development, operational outcomes, and regulatory compliance.
- Maintain positive relationships with clients, families, and community partners
- Oversee quality, accreditation, and continuous improvement initiatives.
- Be a key leader in creating innovative, client-focused strategies to enhance the resident experience

**About You - Strategic, Supportive, and Service-Focused**:

- Extensive leadership experience in Community/In-home Aged Care
- Strong financial acumen and business operations management skills
- Proven ability to meet and exceed regulatory, quality, and compliance standards
- High-level interpersonal and communication skills with multidisciplinary teams
- Deep commitment to person-centred, evidence-based care
- A current QLD Driver’s Licence and valid Police/NDIS Worker Screening Clearance

**Desirable**:

- Tertiary qualifications in Management, Nursing, Allied Health, or Business
- Experience with electronic care management systems and Microsoft Office Suite

**Why Choose Us?**
- Learning and development opportunities
- Salary packaging, enjoy up to **$15,990**of your salary tax-free - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses _before_ your salary is taxed
- and you take home more pay
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
- Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
- Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.

To view the position description, please click here.

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