Store Consultant

New Year, New You, New Time to Shine

Permanent Full Time Role with a Stable, Industry Leader

Set Rotating Roster - Work Tuesday-Saturday with every Sunday & Monday off

Multi-Facet Role with Customer Service, Administration and Operational Tasks

Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru

**About Us**:
Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a Full Time Storage Consultant role now on offer in our Bibra Lake centre.

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations.

Our Bibra Lake site houses traditional Self-Storage units, as well as vehicle storage options; We often say in storage that no 2 days are the same, some of the key daily duties would include:
**The responsibilities include**:
Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs
Having a strong focus on centre presentation and maintenance.
Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
Using a forklift to ensure the safe & secure storage of customers’ vehicles & boats.
Assist in ensuring the Centre achieves its budgeted KPI goals
Conduct centre tours and walk throughs which showcase our facilities
Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards
Maximize sales conversion opportunities via various ports of communication
Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures
Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
Action general administration duties such as customer contracts, inventory, and insurance claims
Must be able to work Tuesday-Saturdays.

**Skills and Experience**:
Strong communication skills to build relationships with customers and stakeholders
You have a motivated, proactive and positive attitude
Customer service experience in a sales environment (desirable)
Ability to work well in a team and autonomously
Willingness to learn and grow with the business
Driver’s license and car (desirable)
Forklift license (desirable)
Impeccable Attention to detail
Driven by results & an eagerness to take ownership over your work.

**Benefits**:
Permanent role with a stable, industry leader.
Set rotating Roster; work Tuesday - Saturday
Full Training Provided
Lucrative sales incentive program
Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements
Discounts available through a range of leading retailers
Onsite car park or available parking close by
Supportive & Focused Team Culture
Collaborative working environment with the opportunity to receive discretionary gift cards

This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.

Join the team - APPLY NOW