Installations Coordinator

15 hours ago

Byron Bay, Australia Smart Energy Group Full time

**Smart Energy** is a leading national home electrification company specializing in the **installation** of solar systems, batteries, and hot water heat pumps for the Australian residential market. Our mission is to empower homeowners to embrace renewable energy by making it easy for them to do so and helping them save money.

The **Installations Coordinator** is responsible for scheduling 60+ installations every week and organizing the day to day for installers and customers. This role works directly with the technical team, logistics team and customer service team and will report to the Installations Manager.

**Key Responsibilities**:

- Confirming future availability of install teams
- Rescheduling appointments for the week/day
- Recruiting electricians and plumbers nationally
- Answering inbound telephone calls & texts
- Regular confirmations & rearrangement negotiations
- Resolving issues as they arise
- Reaching resolutions by defusing and reassuring sometimes frustrated customers and contractors

**Make the SMART Move and APPLY NOW

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