Operations Team Leader Deposit and Payment Operations

7 days ago

Sydney, Australia Macquarie Group Limited Full time

-Join our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking. We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.- What role will you play?
You will provide ongoing coaching, mentoring and support to ensure the productivity, effectiveness, and continuous improvement of your team. You will be responsible for managing call queues to ensure same day service, completing call and quality monitoring, and ensuring all regulatory requirements are observed. Your passion for leadership and client-focus approach, will drive successful team performance and ensure an exceptional service to your key stakeholders.- What you offer
- Passionate people leader with experience in an operations environment
- Excellent communication, relationship building and stakeholder management skills
- Committed to high quality client and employee experiences
- Strong sense of business acumen and risk awareness
- Exposure to deposit products and an understanding of Business Banking is valuable.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.- What we offer
- At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
- About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.- Our commitment to diversity, equity and inclusion

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