Client Ticketing Services Manager

**Be part of our tomorrow We are hiring a Client Ticketing Services Manager at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries**

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment’s most innovative, dynamic, and passionate global business..

**An Exciting Opportunity Awaits**

We are looking for a Client Services Manager to join our Ticketek team based in Melbourne.

**About Ticketek**

Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia. Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events. A truly digital company, Ticketek is Australia’s number one entertainment events website, and a global leader in ticketing solutions.

**The Role**

The Client Services Manager will join our Ticketek team based in Melbourne. The role will work closely with clients from VIC's most prestigious venues, ticketing world-class sporting and entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

**As Client Services Manager, your role will include**:

- Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures
- Event Day Delivery: On site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of Box Office Staff, Post event Reporting, Settlements, and operational feedback.)
- Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
- Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff
- Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times
- Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
- Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

**Requirements**:
**The Person**

**To be successful in this role, you will**:

- Have a passion for live events.
- Have the flexibility and availability to attend Event Days as required outside of business hours and on weekends
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Competent in Microsoft Office including but not limited to Outlook and Microsoft Excel

**Essential experience & skills**:

- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.

**Desirable, but not essential, experience & skills**
- Client/customer relationship skills.
- Experience in Event or ticketing roles.
- Experience within an AFL club or sporting club membership departments (desirable)
- Tertiary qualified.

**Other key considerations for this position**
- Due to the nature of this role, work is required outside of business hours and on the weekend.
- Attendance at events is mandatory for the CSM position.

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary tickets to selected events
- Birthday Leave
- Volunteering Leave
- Access to wellbeing discounts
- Flu Vaccinations
- Company Paid Parental Leave
- Free Advice and Support (EAP)

**What you can expect?**
- Global Reward and Recognition Program
- Supportive and exciting Learning and Development Opportunities
- Career Pathways
- A commitment to Diversity, Equity, and Inclusion
- Great team members

**About TEG**

TEG is a global leader in live entertainment, ticketing, digital and data which sits at the heart of the li