Student Operations

**Join Our Student Operations Team at OES**

**Assessment Centre Invitation - Multiple Roles Available**

Are you passionate about enhancing lives through education? Do you thrive in a dynamic, student-focused environment? Online Education Services (OES) is looking for empathetic, proactive, and driven individuals to join our vibrant Student Operations team

We’re hiring for **three exciting roles** within the same department, and we’re inviting you to our upcoming **Assessment Centre**, where you’ll be considered for the role that best matches your strengths and aspirations.

**Available Roles**:
**1. Exams & Results Advisor**

Help shape the student experience by coordinating exams, managing results, and supporting academic progression. This role is perfect for detail-oriented professionals with strong administrative skills and a passion for process improvement.

**Key Responsibilities**:

- Coordinate online exams and results processes
- Liaise with university partners and external providers
- Prepare reports and assist with strategic planning
- Experienced in tertiary education administration
- Strong attention to detail and communication skills
- Comfortable working flexibly during peak periods

**2. Student Advisor**

Be the first point of contact for students throughout their academic journey. This role suits empathetic problem-solvers who love helping others succeed.

**Key Responsibilities**:

- Support students with enrolment, progression, and academic skills
- Liaise with university services and IT support
- Manage student enquiries and maintain accurate records
- Contribute to retention and engagement initiatives
- _Rotating roster with shifts between 8am - 9pm (i.e. 9am - 5pm, 1pm - 9pm) and some weekend work (penalty rates apply)_
- Excellent customer service and communication skills
- Experience in student support or administration
- Tech-savvy and solution-focused
- Must hold a bachelor degree (in any discipline)

**3. Dedicated Student Coach**

Empower students early in their studies by helping them build motivation, manage time, and overcome challenges. This role is ideal for those with a background in psychology, coaching, or counselling.

**Key Responsibilities**:

- Provide personalised coaching and support
- Facilitate webinars and one-on-one sessions
- Use evidence-based strategies to promote student success
- Collaborate on student engagement projects
- Degree in Psychology or related field
- Coaching or counselling experience
- Strong interpersonal and reflective skills

**Why Join OES?**

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.