Customer Service Systems Specialist

6 days ago

Rochedale, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Are you passionate about delivering exceptional customer service and solving technical issues? This high performing team needs you

Are you an experienced Systems Specialist looking to join a global ASX listed blue chip organisation and take the next step in your career?

As part of the Customer Experience team, your role will be to respond to first and second level functional and technical enquiries from staff and customers on CHEP systems. This role can be based from any CHEP State office and reports directly to the Digital Optimisation Manager.

The key responsibilities of this role include:

- Provide systems support to staff and customers on customer facing systems
- Respond to requests to set up new installations of CHEP Systems
- Triage and Investigate transactional anomalies within CHEP systems
- Diagnose and resolve technical network or systems issues
- Complete systems testing
- Identify and escalate system bugs requiring urgent attention
- Provide second tier administrative support for CHEP’s CRM (Salesforce)
- Basic administration of the customer service phone system
- Log customer interactions within CHEP’s CRM.
- Customer Focus - Dedicated to meeting customer expectations and requirements
- Listening - seeks to understand the Users difficulties to provide relevant training and support.
- Communication - Is able to articulate technical concepts to users (written and verbal)
- Administration skills - skilled at managing multiple tasks and conflicting priorities to remain organised

Systems Experience
- MS Office - including advanced Excel skills (required)
- Jira - Ticket management and testing (Desirable)
- Power BI/Qlik - business intelligence tools for data analytics (Desirable)

Preferred Education

Certificate - Computer and Information Science

Preferred Level of Work Experience

Not Indicated

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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