Customer Partnership Manager

3 days ago

Macquarie Park, Australia DXC Technology Full time

As part of a major reset to improve recovery and return to work outcomes for injured workers, DXC will commence managing workers’ compensation claims in New South Wales in 2023.

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales as a Customer Relationship Manager.

The Customer Relationship Manager will achieve the business’s growth objectives through networks, relationships, and responses to tenders.

They will be a member of the DXC senior leadership team and contribute to developing and implementing organisational strategies designed to attract and retain clients to DXC.

**Key elements to this role include**:

- Serve as the main liaison for customers, building and maintaining trusted, long-term partnerships.
- Support clients throughout the workers’ compensation claims lifecycle—helping them understand processes, resolve issues, and identify trends.
- Collaborate with clients to develop and execute strategies that reduce claim frequency, improve return-to-work outcomes, and manage overall program costs.
- Partner with internal departments (claims adjusters, legal, risk management, underwriting) to ensure clients receive cohesive and effective support.
- Deliver regular reports on claim metrics, program performance, and insights. Translate data into actionable recommendations.

**To be successful**:

- Strong sales and relationship skills
- Experience in sales processes and CRM software
- Strategic and innovative thinking
- A strong customer service ethos
- The ability to identify and penetrate target markets and convert opportunities to customers.

**Flexible working arrangements**

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

**Employee benefits**

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include
- Extensive resources to support your onboarding and continued development, including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.

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