Learning Manager

2 weeks ago

Melbourne, Australia Hyatt Centric Melbourne Full time

Summary

**The Hotel**:
Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. Hyatt Centric, a brand of Hyatt Hotels Corporation, is centrally located in the heart of the action, serving the perfect spot so you can explore your destination’s hot spots, hidden gems, and local sounds.

With 277 rooms in the exciting area of Melbourne CBD, Hyatt Centric Melbourne celebrates all things Melbourne. Our purpose is to connect guests to the heart of the action; Hyatt Centric is thoughtfully designed to enable exploration and discovery so they never miss a moment of adventure.

A passionately engaged team is there to provide local expertise on the best food, nightlife and activities the destination has to offer.

**The Role**:
We are looking for a Learning Manager who is super organised, loves to engage with people and finds the ultimate satisfaction in seeing team members thrive, get better and grow within the business.

As the Learning Manager, you will be responsible for the designing, implementation and facilitation of all training programs within the hotel, building relationships and working collaboratively with our internal teams.

You will support the People & Culture Manager in supervising and managing the day-to-day operations of the P&C business as well as supporting the team to achieve our Hyatt purpose; _we care for people so they can be their best_.

**Some of the responsibilities include**:

- Design, facilitate and implement training programs throughout the hotel
- Conduct annual analysis on training needs as per business needs
- Developing and implementing the Annual Training Plan
- To facilitate and deliver the hotels orientation program fortnightly
- To support service coaches by facilitating regular meetings, keeping staff motivated
- Arranging external training as required
- Coordinate the hotels work experience program
- _To work in partnership with the People & Culture Manager to provide support to the career development plans of staff across all levels_

**Qualifications**:
**About you**:

- Completed or currently studying Human Resources or related qualification is advantageous
- Experience in conducting and facilitating training
- Strong presentation and coaching skills
- Strong problem solving and excellent time management skills
- Ability to effectively plan, multi-task and prioritize a number of items
- Strong relationship-building and customer service skills

**Benefits**:
Hyatt Centric employees enjoy, but are not limited to;
- Complimentary and discounted accommodation across Hyatt Hotels world wide
- Flexible work attire - no stuffy suits
- Hybrid model of work; on site and from home
- Free use of Hotel Gym facilities
- Complimentary barista coffee daily
- Discounted dining in our Level 25 Restaurant and Bar
- Investment in your career development through training, opportunities and mentor-ship
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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