Program Manager

$75,000 - $85,000 plus superannuation
- NDIS Approved Provider
- Ongoing training and career development opportunities

At TheirCare, we believe that learning doesn’t stop at the classroom door. We are looking for a dedicated and dynamic full-time Program Manager to lead our specialist NDIS Outside School Hours Care (OSHC) program.

This is a unique opportunity to lead a passionate team in a well-resourced program that values innovation and inclusion. If you are passionate about developing engaging, individualised programs for children, mentoring a vibrant team, and making a positive impact on the lives of children and their families, we want to hear from you.

**Your Role**

As the Program Manager, you will be responsible for the overall coordination of the educational, administrative, and financial affairs of the service. You will ensure the delivery of a safe, inclusive, and high-quality program that meets the individual goals and needs of every child, in line with the NDIS Practice Standards.

**Key Responsibilities**:
**Program Planning & Delivery**
- Collaboratively plan, implement, and evaluate child-centred and inclusive weekly programs that support the developmental needs and NDIS goals of all children.
- Deliver stimulating and high-quality educational activities that promote social, emotional, and cognitive growth.
- Develop a thorough understanding of each participant’s NDIS plan to ensure support strategies for communication, behaviour support, and medical management are effectively implemented.
- Plan and coordinate the preparation of nutritious weekly menus that meet the dietary, sensory, and medical needs of all children.

**People Leadership & Development**
- Lead, support, and mentor a team of educators, providing on-the-floor coaching, guidance, and opportunities for career progression.
- Induct new team members, ensuring they have a comprehensive understanding of the needs and support strategies for assigned children before their first shift.
- Manage staff rosters in line with funding and ratio requirements to ensure adequate supervision and efficient daily operations.
- Assist the Specialist Area Manager in implementing performance management processes and identifying staff training needs.

**Compliance, Quality & Safety**
- Ensure the service operates in line with the NDIS Quality and Safeguards Commission’s NDIS Practice Standards, the NDIS Code of Conduct, and all relevant legislation.
- Uphold the Child Safe Standards by embedding a culture of safety, respect, and accountability across all aspects of the program.
- Conduct regular risk assessments of the physical environment and activities, and ensure emergency drills are conducted and documented every three months.
- Support continuous quality improvement initiatives and ensure all program documentation is audit ready.

**Administration & Stakeholder Management**
- Oversee the end-to-end enrolment and booking process for all children, in collaboration with the NDIS Customer Support Team.
- Maintain comprehensive and accurate documentation, including case notes, progress reports, incident reports, and daily attendance records.
- Manage the program’s budget in line with organisational goals and funding requirements.
- Build and maintain positive, professional relationships with children, families, school staff, and allied health professionals, providing regular updates on children's progress.

**What You'll Need to Succeed**
- A minimum Diploma in Children’s Services or an equivalent qualification (A Bachelor's degree is preferred).
- Proven experience in an OSHC, early education, or special needs educational setting.
- A strong understanding of the NDIS Practice Standards, National Quality Framework, and relevant legislation.
- Excellent leadership, planning, and organisational skills with high attention to detail.
- A collaborative, compassionate, and proactive mindset that aligns with TheirCare's values of being Caring, Open, and Engaged.
- Excellent written and verbal communication skills.
- A valid Working with Children Check, First Aid, CPR, Asthma, and Anaphylaxis certifications (or a willingness to obtain them).

**Why TheirCare?**

We provide a supportive, collaborative, and fun work environment with ongoing opportunities for training and career growth. You will play a vital role in enhancing the daily experiences of children, including those with disabilities, while being supported by a passionate team and a well-resourced program.

TheirCare has an ongoing commitment to ensuring the safety of all children, families, and staff involved in our programs.

**How to Apply