Technical Analyst, Cloud Support, Capital Markets

Calypso Technology and AxiomSL have combined forces under a new name: Adenza

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Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
- and screen-sharing sessions with clients will happen quite frequently, though these activities are usually scheduled in advance and take 25% of working time or less.

**Responsibilities**:
Ensure that the issue is clearly understood, and that sufficient evidence is present before attempting to provide the reporter with a resolution or escalating to the next level of support
Timely escalate issues in accordance with internal SLO and accompanied by clear and detailed handover
Be able to provide clarifications on the product functionality to external and internal customers, and supply relevant documentation
Diligently document all steps of interaction with customers and properly communicate the issue status to clients and senior Adenza staff
Maintain support documentation and update the Knowledge Database. Continuously improve the knowledge of the current Axiom software releases and competency in the underlying system architecture, infrastructure, and employed programming tools
Skills And Requirements
Excellent spoken and written English is a must
Unwavering adherence to formal processes, minute attention to details
Experience with MS Windows and Linux administration (command line level)
If you are familiar with any of these technologies\languages\areas that would be a great plus:
TCP\IP, SQL, Java, XML, Apache Tomcat, Amazon Cloud, scripting languages
At least two years of experience in System Administration and Application\Network\Service Support
Ability to quickly search, learn, and explain technical information
Ability to provide customer-oriented service and to take ownership of client issues
Excellent time management skills and ability to work in a fast-paced environment
We expect you to perform most of your daily work routines (including the initial “Application Support Engineer Crash Course”) solo for 80% of the time, keeping 20% for complicated questions to colleagues\management
More About Us

**Our Office**:
Adenza Sydney is located on the 20th floor of the Australian Square, in the central business district of Sydney. The building is opposite Wynyard Station, between Town Hall and Circular Quay station, with Circular Quay ferry terminal just a few minutes walk away. Nearby gyms pump iron, upscale bars, and stylish retail provide added energy. Then just a short stroll away, the Domain, Opera House, and Hyde Park provide soothing outdoor escapes.

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.