Residential Care Manager

**Job No**:
**VIN3210**
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**Location**:
**Waterloo**
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- **Amazing NFP salary packaging tax-free benefits: increasing annual pay package to $15k**:

- **Exciting opportunity to lead and manage a high-performing team in a dynamic residential care setting**:

- **Professional development opportunities, supportive environment & the chance to make a meaningful impact**

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

**Your new role**:
As the **Residential Care Manager,** you will be responsible for leading and managing various vital service functions at Frederic House. Using your excellent leadership skills, you will play a pivotal role in ensuring optimal levels of care while meeting financial targets and regulatory standards.

**The Service**:
Frederic House is an aged care facility specifically for men who have mental health needs, who may be using substances and have experienced homelessness. At** Frederic House,** we strive to enhance the physical, social, and emotional well-being of each individual in our care. You will be joining a supportive and inclusive team where you can contribute meaningfully to the community and make a real difference to people's lives.

**Your responsibilities**:

- Deliver exceptional customer service by facilitating a high-performing team to understand and service our residents needs to the highest standard.
- Work with the Frederic House Coordinators and other stakeholders to develop and implement innovative strategies to deliver an excellent customer experience
- Effectively manage all operational and business related risks, ensuring effective risk mitigation strategies are in place
- Create opportunities to engage with our communities for the mutual benefit of staff, residents and the community
- Lead the development and management of the facility's budget and financial targets, and ensure this is regularly reported on
- Oversee various site functions including Leisure & Lifestyle, Hotel Services, Administration and Clinical
- Ensure compliance with all statutory and regulatory requirements
- Monitor the individual needs and preferences of residents to ensure person-centered care
- Build strong teams and provide operational and developmental leadership
- Ensure that effective learning and development strategies are in place to ensure that staff are appropriately skilled and qualified to provide high quality care
- Establish and nurture collaborative relationships with key stakeholders
- Ensure effective communication and change management strategies are in place

**You will need**:

- Post graduate qualifications in healthcare/management preferably with an aged care and mental health/substance misuse focus or other related field.
- Post graduate qualifications in business management, finance or related field, or significant transferable experience.
- High level of financial and business acumen, with experience autonomously managing budgets of a $5-10 million range annual portfolio, financial reporting for internal Senior Leadership review, and other financial aspects relevant to healthcare or aged care settings.
- A demonstrated record of utilising innovative approaches to provide excellent customer service.
- Experience in managing people and performance related matters in a process decision-making capacity.
- Excellent written and communication skills (both written and verbal).
- Highly developed skills in use of technology, Microsoft Office software and client information management systems.
- Highly developed interpersonal and organisational skills.
- A demonstrated record of achievement in a senior management role in a mental health/aged care setting.
- Experience in managing change and achieving desired results.
- Significant experience in leading and developing people.
- Demonstrated experience in and working knowledge of contemporary aged care including but not limited to:

- Aged Care Act 1997 and amendments.
- Aged Care Accreditation Standards.
- Aged Care Policies.
- National Disability Insurance Scheme.
- Medication administration.
- Contemporary practice in aged care, mental health, homelessness and alcohol and other drugs

This is our