Support Worker

Number of Positions Available:

1

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- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
To support clients of William Booth House through the process of alcohol and other drug withdrawal and residential rehabilitation, ensuring a safe and structured environment is maintained in accordance with TSA guidelines, within a person centred, recovery-based service.

We are currently seeking a values-driven and proactive Support Workers to welcome and support clients through the process of alcohol and other drug withdrawal and residential rehabilitation. Other key responsibilities include:

- Provide appropriate support to participants in line with established frameworks and TSA policy and procedure
- Assist case workers and nursing staff to address client needs, administer the program, contribute to case plans, and provide supervision to participants.
- Manage reception desk, including incoming calls and visitors to the centre
- Ensure a safe and substance free environment Identify ensuring risks are identified and managed including de-escalation of situations
- Effective relationships are established with clients that encourage self-determination and participation

You will have
- Knowledge of AOD/gambling, community services and health sectors (preferably residential treatment settings).
- Demonstrated experience and ability to work with those impacted by substance abuse, gambling and mental health conditions.
- Experience working with people from Aboriginal and Torres Strait Islander background.
- Experience working with people from culturally and linguistically diverse backgrounds and religions.
- Experience working in collaboration with other organisations.
- Minimum of Certificate IV level qualification in a relevant discipline (AOD, Community Services, Case Management).
- Completed 4 AOD Skill Set Units (or willing to undertake/complete during employment).
- Professional development required to maintain skills for the role.
- Current Drivers licence.
- Demonstrated ability to deal with unpredictable situations and behaviours utilising deescalation techniques.
- Comply with The Salvation Army Organisational Code of Conduct which includes an alcohol, gambling and drug free workplace
- First aid certificate.
- Sound computer literacy.
- Ability to critically reflect on professional practice and attitudes.
- Ability to work within a multi-disciplinary team both internally and externally.
- High level of interpersonal skills including the ability to consult and negotiate with a range of internal and external clients.
- Demonstrated commitment to quality customer service and continuous improvement strategies.
- Highly effective planning, organisational, problem solving and evaluation skills.
- Seeks new ideas, embraces new opportunities and adapts to change.
- TSA core values and behaviours demonstrated in all work related activities.

This is a Part time permanent role, based at William Booth House Recovery Services Centre. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award Level 2.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_