Specialist Consultant

Be part of the future of Solar with Origin Energy
- Deliver exceptional quality customer service
- Melbourne based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**THE ROLE**

As a Solar Case Manager, you will play a key role in supporting our business by managing complex Residential and SME solar warranty enquiries and supporting Solar Flex customers with system and billing enquiries.

This is a great opportunity to gain invaluable career development and will give you the opportunity to utilise and develop your customer service skills as well as trouble shooting and problm solving skills.

You will be responsible for:

- Advocating for, and promoting, Origin as a leading Energy provider by delivering exceptional quality customer service to new and existing Origin customers.
- Responding to customer issues and managing difficult cases or complaints effectively.
- End to end complaint management including liaising with internal and external stakeholders.
- Supporting Solar Flex (residential and business) customers with system performance and account billing enquiries.
- Coordinating site attendances with customers and technicians, to investigate and resolve physical issues onsite.
- Communicating with hardware manufacturers to lodge and process warranty claims
- Delivery of an exceptional customer experience through efficient, effective and accurate issue identification and resolution.
- Educating customers to troubleshoot potential issues early to support preventing future cases.

**IS THIS YOU?**

To be considered for this high profile customer facing role yo uwill have or be able to demonstrate:

- Excellent time management, problem solving and customer service skills
- Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues and managing exception cases or complaints effectively
- Accept enquiries escalated from the Resolution and Inbound Sales teams for residential customers (lengthy or more complex issues) with a view to work the enquiry through to resolution and avoid further escalation

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique. So, even if you don’t tick all the boxes, we’d love to hear from you if you think you’d be a great fit, have transferable skills, and an appetite to learn.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's strategy is to lead the transition to net zero through cleaner energy and customer solutions. **Origin Zero** has been set up to partner with large business customers to achieve their sustainable energy goals.

**Origin Zero** offers tailored, end-to-end energy solutions including demand side services that reduce carbon and cost (e.g. EV’s, energy efficiency and carbon assessments); low carbon supply solutions (e.g. solar, renewable energy and firming); and ongoing optimisation and orchestration of assets (e.g. monitoring, maintenance and demand response). We bring together all of Origin’s expertise, technology and resources to make sustainability simple for our large business customers.

That’s why we need passionate, curious and customer focused people, who are excited by the challenge of finding new ways of working, new ways of delivering and shaping a new energy future

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Iain Pratt - 03 8665 7325, quote Requisition ID: 82474

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.