Franke Coffee Machine

6 days ago

Port Melbourne, Australia Autesso Pty Ltd Full time

**Autesso** is seeking a skilled and motivated **Franke Machine and Refrigeration Technician** to join our growing Melbourne-based national service team. We’re a fast-growing, female-led Australian coffee company delivering premium office coffee experiences, built on technical excellence, world-class Franke machines, and exceptional customer service.

This full-time role involves both field-based and customer-facing work, with a strong emphasis on reliability, autonomy, and service quality. You’ll be working with some of Australia’s most recognised brands - keeping their coffee flowing, with coffee machines expertly maintained.

**Key Responsibilities**
- Service, repair, and recondition Franke coffee machines (A-Line and Mytico)
- Install and commission Franke machines and associated refrigeration units
- Perform Test and Tag procedures to ensure electrical compliance
- Diagnose and resolve faults across mechanical, electrical, and refrigeration components
- Conduct calibration and performance testing for consistent beverage quality
- Read and interpret technical manuals, diagrams, and schematics
- Deliver prompt, knowledgeable, and courteous technical support to customers, ensuring high satisfaction and efficient resolution of issues
- Perform regular inspections, servicing, and preventive maintenance on all assigned equipment to minimise downtime and ensure optimal operation
- Maintain accurate and comprehensive records of maintenance tasks, customer interactions, and incident reports to support transparency and compliance
- Support clients and internal staff via phone and in-field
- Manage inventory, parts ordering, and stock receipting for Victoria
- Deliver clear, professional, and timely customer communication
- Collaborate with the wider service team to improve systems, processes, and service delivery

**Essential Requirements**
- Minimum 2 years’ experience servicing Franke coffee machines
- Test and Tag licence or equivalent formal capability
- Proven mechanical and basic electrical fault-finding ability
- Full Australian driver’s licence
- Physically fit (moderate lifting required)
- Strong communication and customer service orientation
- Basic computer proficiency for record keeping and communication
- Australian citizenship or permanent residency

**What We Offer**
- Competitive salary ($70,000 - $80,000 + superannuation)
- Fully maintained company vehicle (for work use only)
- A respectful and inclusive team culture
- Career growth with a fast-growing national company

**How to Apply**

**Applications close: Friday 15 August 2025**

**Interviews commence: Monday 25 August 2025**

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Franke Coffee Machine: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application Deadline: 15/08/2025

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