Concession Manager
1 week ago
The Role
Reporting to the Area Manager, the Concession Manager is responsible for inspiring, leading and coaching a high performing team to deliver exceptional customer experiences, a profitable concession store and a safe workplace. You will be the point of contact in the store for expert advice on product knowledge, sales techniques, escalated issues and customer service.
The Opportunity:
- Drive an exceptional customer experience within the concession. Be the reason the customer returns to us because you and your team consistently exceed their expectations.
- Utilise tools available to keep yourself up to date with the latest products so you can share that knowledge with your team and your customer.
- Drive sales, profit and productivity by ensuring the achievement of all targets as set by the business
- Through effective coaching, ensure your team understand their role to play in contributing to a successful concession, with a clear focus on customer experience and operational excellence
- Inspire and empower your team through collaborative leadership, training and development
- Build and maintain your concession roster, ensuring the roster balances the needs of the customer and team
- Work collaboratively with other concession, floor managers and cluster managers
- Embody the Country Road Group key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
Key Attributes:
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Embodying the Country Road Group can-do attitude and demonstrating CRG’s passion for our brands and customer obsessed culture.
- Proven experience in managing a fast-paced retail, hospitality or similar business
- Ability to manage budgets, interpret financial reports and generate efficient rosters
- Experience managing the performance, productivity, training and development of a team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business
Why work for us?
- A competitive remuneration package, including incentives
- Seasonal product allowances and 40% discount for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
About Us
Mimco is an Australian accessories brand that creates distinctive of-the-moment collections defined by iconic design, unexpected details, and sustainable thinking. We’re here to empower individuals looking to create their own personal style.
Creating, innovating and empowering since 1996.
When Mimco was founded in 1996, our aim was to create stylish accessories that managed to balance timelessness with a unique twist. We wanted to be fashionable yet fun, sophisticated yet statement-making (and always surprising).
Quality and individuality are at the heart of everything on which Mimco is built. It doesn’t matter who you are, how old you are or what your style is, if you love to express your own personal style, then Mimco is for you. Our ability to embody these principles through countless collections over 25 years is what's made us an iconic brand at home and abroad.
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