Customer Success Manager, Mid-market

6 days ago

Sydney, Australia Yotpo Full time

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we're looking for curious professional talents to be a part of building the future of the e-commerce industry.

As a Yotpo **Customer Success Manager, Mid-Market**, you will establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

**You will**:

- Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging Yotpo solutions.
- Build strong relationships with clients based on your ability to earn their trust and deliver value.
- Demonstrate the continuous value of our solutions by successfully renewing annual customers.
- Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
- Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement.
- Simultaneously and successfully manage multiple client relationships.
- Lead the knowledge sharing effort derived from the voice of the customer between all departments of our company.
- Identify and manage opportunities to organically grow your portfolio of clients by delivering additional solutions and tools based on business needs.

**About You**:

- 2+ years experience in a CSM or Account Management role - preferably in a SaaS environment
- Upselling and renewal experience preferred, as well as a proven technical understanding
- A proven record of retaining and growing multiple client relationships
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
- Ability to work in hyper-fast paced and changing environment
- Superior organisation and prioritisation skills, along with focused attention to detail
- Extra kudos for having a high-level technical know-how in areas including: web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls

**Bonus points for**:

- Experience in fast growing tech startup / B2B SaaS / e-commerce.

If you don't meet 100% of the qualifications outlined above, that's okay We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

**About Yotpo - Australia**:

- A monthly wellness budget (minimum of $400).
- In addition to holidays, you'll enjoy 25 days off each year to do the things you love.
- Join a growing team, as we continue to launch across Asia
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a hybrid capacity, spending 3 days per week in our Sydney office.

LI-Hybrid

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