Customer Care Manager

1 week ago

Box Hill, Australia YMCA Victoria Full time

Work within a supportive team environment in Customer Care
- Hybrid role working from home with 1-2 days from our Box Hill State office
- Full time; $103,000 - 112,000 incl super

**About the Y**
At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 5,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, and social enterprises.

**About the opportunity**
Reporting to the Executive Manager of Customer Care, the Customer Care Manager will confidently lead the accounts and customer care team, delivering high quality account management and customer service to key stakeholders. As the Customer Care Manager you will:

- Ensure the customer care and account management services meet operational and customer needs across the Recreation and Early Learning business units;
- Be responsible for the overall management and performance of the team; driving incremental service improvements and supporting process change;
- Provide mentoring to Staff members to ensure best performance is achieved, with a culture of learning, succession planning and staff engagement;
- Develop, lead and execute the business plan and budget for the teams, including the establishment of KPl's for excellence and growth.

This is a permanent full time role with a salary package of $103,000 - $112,000.

You'll work from home and our Box Hill offices 1-2 days a week.

**About you**
To be successful in this role, you will be an efficient, well-organised individual with a high standard of communication and attention to detail. In addition, you will:

- Show strong commitment to staff development and training;
- Be highly skilled in financial and operational reporting, including budget adherence and understanding financial reports;
- Have experience and passion in leading and developing large staff teams.

**Pre-Requisite Qualifications & Experience**
- Bachelor level qualification in business or similar, or equivalent experience
- 5 years’ experience in a remote style leadership/management position - desirable
- Sport and Recreation or Child Services experience - desirable
- Operations Management experience
- desirable

In keeping with current Victorian health directions it is a requirement that staff attending our facilities are fully vaccinated. Please be aware that you will be required to provide evidence of your vaccination status as part of the recruitment process.

**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

  • Support Worker/ Personal Care

    2 weeks ago

    Box Hill, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018. Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence. As a deeply grounded NDIS and Aged Care provider, we require...

  • Disability Support Worker

    2 weeks ago

    Box Hill, Australia FlexiHome Care Full time

    We are excited to expand our team and are looking for a Disability Support Worker to join us in **Box Hill**. This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility and understanding, with a mission to empower the vulnerable and people living with disability. **FlexiHome Care** provides a...

  • Oshc Coordinator

    6 days ago

    Box Hill, Australia Extend After School Care Full time

    **Outside School Hours Care Service Coordinator** **Box Hill, VIC** **$39 - $46 Per Hour + Generous Allowances** **Casual position** **The Opportunity** **Extend,** part of The Extend Group, is looking for an **OSHC Service Coordinator** at **St Francis Xavier**in **Box Hill**to play, teach, and take care of children in a safe learning environment in...

  • Customer Service Manager

    2 days ago

    Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Regional Manager

    6 days ago

    Box Hill, Australia YMCA Children's Programs Full time

    Be a part of a positive, innovative, enthusiastic and growing OSHC team - Bring to life the Y's OSHC vision - children will want to come again tomorrow! - Benefits including a generous travel allowance & free access to Y Recreation facilities **What’s the opportunity?** Are you passionate about delivering high-quality OSHC and Vacation Care programs?...

  • Customer Care Representative

    2 days ago

    Box Hill, Australia The Y Victoria Full time

    **Work options**: Hybrid Flexible working arrangements working both from home and currently one day in our Box Hill state office (Wednesday). - Join a Fun Professional Team Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's...

  • Disability Support Worker

    2 weeks ago

    Box Hill, Australia 9D Care Full time

    **9D Care** offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...

  • Children's Programs Customer Service Officer

    2 weeks ago

    Box Hill, Australia YMCA Victoria Full time

    Great staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Full Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...

  • Disability Support Worker

    1 week ago

    Box Hill, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Disability Support Worker

    2 weeks ago

    Box Hill, Australia 9D Care Full time

    **9D Care** offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...