Customer Service Officer Creative Arts

**Customer Service Officer Creative Arts**

**Temporary Part Time - 22.5 hours per week until 13 October 2025**

**Location - Gippsland Performing Arts Centre Traralgon**

**$36.15 plus 11.5% super**

**Department: Creative Venues Events & Tourism**

**_Do you want to make an IMPACT? _**

An exciting opportunity exists for a Customer Service Officer at the Gippsland Performing Arts Centre in Traralgon.

**The role**

You will provide exemplary and personable customer service ensuring a professional image at the foyer/reception/box office to all patrons and visitors to the Gippsland Performing Arts Centre.

As Customer Service Officer, you will manage all customer requests and queries in an efficient and timely manner. You will provide administrative support to the Creative Arts Team and allocate tasks to the Front of House team. This position is responsible for the GPAC Box Office. You will also assist visitors at the Visitor Information Centre which is located at the Gippsland Performing Arts Centre.

The successful applicants will be willing to work on a rotating roster including weekends and evenings.

**To be successful in this role you will have**:

- Demonstrated commitment towards providing a high level of customer service within a reception and retail area, preferably within a creative arts environment.
- Demonstrated math skills for the accurate handling of money, issuing receipts, and balancing transactions combined with high attention to detail.
- Ability to manage own time, to meet set objectives and to follow relevant policies and procedures.
- Experience in the Windows suite of products and the capacity to learn to work with Council’s chosen ticketing, point-of-sale, and venue management software.
- A demonstrated commitment to working in a collaborative manner as a part of a team.
- Willingness to work across creative arts venues via a rotating roster, including weekends.

All successful applicants are required to undergo a Police Check and hold a valid employee Working with Children Check.

**_Go Further at Latrobe City Council _**

A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.

**Why work for us?**

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance.

At LCC you will enjoy flexible working options, we offer benefits such as salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality of 77,086 people in the heart of Gippsland.

To apply

Applications will close on **11.59 pm Friday 24 January 2025.**

Contact **Richelle Rowed, Head of Operations - Performing Arts**on **0402 527 500**for a confidential discussion.

**Child Safe Organisation**

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing, and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

**Diversity and Inclusion**

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.