Customer Service Assistant

**Customer Service Assistant***:

- Corporate | Greater Hobart region- Closing date: 23/12/2024

Are you ready to make a difference in the community?

We are seeking two Customer Service Assistants for vacancies within our Southern Offices. This position will commence January.

**Position One**: Permanent, part-time (58 hours fortnightly) based at our Collins St Office. This role will be Monday - Friday 9am to 3pm and every second Monday 9am to 5pm.

**Position Two**: 6 months fixed term, part-time (40 hours fortnightly) based at our Glenorchy Office. This role will be Monday - Friday 10am to 2pm.

**What you will be doing in this role**:

- Transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes;
- Maintain the quality of customer service by tracking the queries using databases and systems;
- Provide administrative support as required;
- Provide face to face customer service to our clients, stakeholders and staff;
- Maintain confidentiality and security of all customer and employee information and data.

**What we can offer you**:

- $76,866.40 to $80,146.56 plus super + salary sacrifice;
- A dynamic, fast-paced environment;
- Opportunities for personal and professional growth;
- Collaborative team culture.

**You must have**:

- Demonstrated interpersonal skills to provide the level of customer engagement expected in the role. This includes effectively liaising with a diverse range of internal and external customers and clients.
- Possess the necessary listening skills to accurately assess issues for either referring to relevant areas or if within the scope of the position, provide resolutions to issues.
- Be able to show resilience and effectively deal with difficult customers and difficult situations.
- Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature.
- Able to work energetically, positively and productively to meets the needs of customers while adhering to regulatory policy and procedures.
- Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment.
- Basic knowledge and adherence of work health and safety legislative obligations.
- The Position Description with further information regarding the role can be found below.

The successful applicant will be required to:

- provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;
- present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
- provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
- provide a satisfactory Anglicare assessed medical;
- provide a current provisional or full Australian Driver Licence.

On commencement the successful applicant will be required to undertake our structured Safeguarding Children Training program.

**APPLICATIONS CLOSE: MONDAY, 23**rd** December 2024, at 6.00pm.**

If you are interested in reading the position description and joining our team, please click on the **'Apply’**' button. You will be required to submit an up to date resume and cover letter which outlines your relevant skills for the role and addresses the demonstrated competencies.

PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.

**About Anglicare Tasmania**

Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.