Ai Services Business Strategy Manager

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

At Salesforce, there is nothing more important than our customers trust in us and responsible use of our solutions to achieve incredible business outcomes. Our trusted experts and high-value services make this possible by engaging with customers from a place of expertise, integrity, experience, and innovation. In collaboration with Sales, Technology & Products, the entirity of our Professional Services organization, we partner with our customers to strategize, design, and implement solutions that bring the full potential of Salesforce to our customers' business.

We are giving focus to our Professional Services orgnization's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knoweldge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role contributes specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, coaching both non-technical and technical consultants, managing customer relationships at executive levels, and delivering strategy & roadmap deliverables. Strategic AI Consultants are also domain experts who actively participate in the pre-sales, delivery methodology, scoping, product feedback, marketing (thought leadership), and knowledge transfer.

AI Business Strategists will contribute to and/or lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies for responsible AI solutions, which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.

AI Business Strategy Consultants will play a vital role in delivering trusted AI to Salesforce customers.

**Core Responsibilities**

AI Expertise

Provide Trusted AI Professional Services

Product Alignment
- Partner with TMP leaders to ensure continuous feedback between PoV/content /asset creation and AI powered product direction to maintain consistent feedback between product management and customer implementations. Stay aligned to Salesforce and TMP priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.

Industry Alignment
- Partner with Industry/OU leaders and to ensure continuous feedback between PoV content creation and industry specific insights and needs. Stay aligned to industry priorities and strategies in an effort to incorporate customized and prioritized solutions to customer engagements.

Customer and Exec Engagements
- Engage senior level customer leaders in planned meetings, workshops, 1:1 engagements and roundtable discussions to establish links, demonstrate AI expertise and build our credibility as trusted services resources to help grow Salesforce awareness and create stickiness in accounts. Be the person in the room who owns the conversation about what these technologies can mean for our clients, and the commitment we have to implement responsible AI in partnership with them and their customers.

Account Strategy
- Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal collaborators to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs. Provide advisory services to pre-sales activities.

Knowledge & Enablement
- Coordinate and collaborate on knowledge, assets, enablement, and other tools to scale AI knowledge throughout professional services by harvesting work done within the Global AI Practice and supporting operations to distribute and manage content.

**Minimum Requirements**
- Strategic consulting experience with large clients and responsibility for recommendations from vision to operationalizing roadmaps (8+ yrs)
- Expertise working in, researching a