Customer Service Representative

6 days ago

Hilton, Australia Statewide Appliances Full time

**Bring your past customer service experience to this role and enjoy becoming a vital member of our awesome Statewide team**

For over 37 years, Statewide Appliance Spares has been a leading national distributor of appliance spare parts and equipment for many domestic and commercial appliance brands.

Due to our continual business growth, we are seeking a reliable person to join our dedicated customer service team to fill a FULL TIME position from 8.30am to 5.00pm. (Total 38 hours plus 2 hours overtime per week)

The main purpose of the role is to efficiently interpret customer's enquiries and accurately process sales orders and effectively address any customer queries or issues. We will provide you with full system and process training, just bring your customer service skills.

**The main duties and responsibilities for this role include**:

- Efficiently conduct spare parts identification and interpretation.
- Effectively communicate price and availability.
- Accurate computer data entry of orders.
- Provide backup support for other business activities.

**The successful person will have the following;**
- Sound experience in a call centre, customer service and/or administration.
- MUST possess competent skills in using computers for data entry.
- MUST have proficient and clear phone English speaking and writing skills.
- MUST be permitted to work in Australia with no restrictions.
- A positive attitude and enthusiastic personality.
- Be reliable, flexible and eager to learn new skills.
- Display professional and confident phone communication skills.
- Be able to follow processes and procedures.
- Experience with appliances or electronic components may be an advantage.

If you are looking for a job with plenty of variety, desire to help people and you have a passion for customer service then we would like to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: $54,000.00 - $63,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay
- Penalty rates

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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