Web Support Specialist

1 week ago

Greystanes, Australia Blackwoods Full time

**The Opportunity**

In this role, you will be the first point of contact for customers with any queries regarding their accounts through the Blackwoods website. As a Support Specialist, you will also play an integral role in working with the Sales Team to promote Blackwoods digital channels and foster a compelling digital offering for customers.

This is a **permanent, full time opportunity **and will be based onsite at **Blackwoods Greystanes.**

**Some of the tasks in the role**:

- Act as the first point of contact for customers for queries related/issues related to the Blackwoods website
- Support with the promotion of the Blackwoods website as a channel for conducting business
- Collaborate with the Sales Team to tailor an online offering in line with customer requirements
- Provide reporting to stakeholders to support with the Blackwoods digital strategy

**Some of the skills required**:

- Exposure to a customer centric working environment
- Previous experience with eCommerce and ERP platforms
- High level time management and task prioritisation
- Ability to problem solve to mitigate issues both present and future
- Intermediate experience with the Microsoft Office suite (particularly Excel and PowerPoint)

**Our Story**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**Next Steps**

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