Customer Support Officer

2 days ago

Wetherill Park, Australia Chandler Macleod Full time

Location: Wetherill Park Employment Type: Full-time, Permanent Key Responsibilities: - Building positive relationships with customers and consumers at various touch points in their journey - Providing technical product knowledge and solutions to customers and consumers - Managing customer expectations and providing "no" answers when necessary - Ensuring customer satisfaction and providing a "wow" experience throughout the customer journey - Utilising various data sources to provide relevant and timely information to customers and consumers - Collaborating with other experts in the business to provide comprehensive solutions to customers and consumers - Demonstrating loyalty to and protecting company brands **Required Skills**: - Proactive with a strong sense of initiative - Strong product knowledge - Ability to communicate complex solutions to customers and consumers - Customer satisfaction mentality with a passion for helping customers - Ability to navigate websites and data sources to find and transmit information - Problem-solving and resourceful mentality - Good judgement and the ability to seek help when necessary - Excellent verbal and written communication skills **Experience**: - 2-3 years of customer service/sales experience - Customer focus/engagement experience - Strong computer skills - Product knowledge is a benefit - SAP knowledge is a benefit

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