Commissions Specialist

You have a high level of accuracy, organised approach, and great time management-
- 12-month fixed term contract

We’re REA

An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, Asia, India and North America.

Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.

We’re proud to have been named one of Australia’s Best Workplaces for 2021. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.

Where Mortgage Choice fits in

In July 2021, Mortgage Choice entered a new era after being acquired by REA Group. REA is creating a leading mortgage broking business at scale that will support more Australians with their home ownership aspirations. This is an exciting time of growth for Mortgage Choice, but something that remains the same is that our qualified mortgage brokers continue to provide first class customer service and advice to help our customers take control of their finances.

What the role is all about:
The Commissions Specialist supports across Mortgage Choice & Smartline’s network of franchisees to manage commission related queries, payments, and administrative support. In this role, you can expect to support across a range of administrative and reporting activities including:
- Receiving and processing high volume commission reports- Reconciling, validating & matching information on all commissions received and paid- Updating loan information- Receiving and responding to commission related enquiries in a timely and professional manner- Tracking, entering and reporting on all charges and reimbursements- Liaising with lenders and franchisees regarding commission enquiries- Managing incoming / outgoing calls and enquiries- Reviewing and implementing changing commission structures- Working to an regular reporting rhythm and monthly deadlines- Reconciling bank deposits with lender reports- Working closely with technology teams to resolve system errors and issues- Providing support to the Commissions Manager, including involvement in Projects and ad-hoc deliverables

What we’re looking for:
- Previous administrative/commissions experience- Intermediate data entry and reporting skills (Excel), with a good eye for numbers- Excellent communication and customer service skills- A great team player, you’re happy to put up your hand to help the team in busy times- You’ll bring a positive outlook and proactive approach to the role- Experience in commissions administration is preferred, but not essential- Prior experience using Zendesk would be an added bonus for this role

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly)- A hybrid approach to the future of work
Generous and flexible parental leave offering for primary and secondary carers- Summer Fridays - time back to focus on your wellness every Friday afternoon from December through to March- Support for your mental and physical health and wellbeing via our ‘You Matter’ Program- Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community- Hack Days for you to bring so you can bring your big ideas to life in a supportive learning environment- An additional day of leave just for your birthday

Oh, and by the way: