Operations Manager
5 days ago
**Key Responsibilities**
**Operational Execution**:
- Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided at all times
- Develop project plans and manage resources to support the project execution team.
- Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance process
- Ensure purchasing procedures are followed and control local expenses to within budget and levels of responsibility.
- Liaise with project and service operations team to ensure all projects have appropriate resources.
- Ensure Company equipment is cared for and maintained in good working order including Vehicles and Capital Equipment.
- Ensure Spare stocks and materials are adequate to requirements and conduct regular stock takes.
- Report to the Director, Service ANZ on a monthly basis as directed and highlight any National issues as and when they arise.
- Assist in training and participate in customer demonstration or promotional seminars.
- Prepare and develop regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols.
- Review, develop and communicate sales policies and procedures that contribute to creating a high performing team.
- Develop an understanding of and manage to best practice level, the complete sales activities process to ensure effective salesperson productivity.
**Continuous Improvement**:
Identify opportunities to expand the project services offering and make direct representation to prospects and customers to expand the service business. Working actively with the National Service Sales Manager
**Planning, Process and Reporting**:
- Work collaboratively with the Service Director to develop short
- and long-range business plans
- Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performanceProactively work with cross functional key stakeholders to identify and address business improvement opportunities
**WHS, Environment & Quality**:
- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively promote safety in the workplaceEnsure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required-
- **Employees reporting to Incumbent**-
- Commissioning lead CE’sStartup Customer engineers-
- **Main contacts within Company**-
- ANZ Services Team
- Project Management Team
- National Service Sales Manager
- Business Development Managers
- Technical Support Group
- Finance-
- **Main contacts outside the Company**-
- Customers
- Contractors
- Suppliers-
- **Education/Qualification**:
- Business Management qualification is Desirable
- Trade or Engineering qualifications desirable-
- **Specialist Knowledge**:
- Servicing Critical Infrastructure in a 24/7 environment-
- **Practical Experience**:
- People management
- Business Process Improvement
- Service managementForecasting & financial acumen-
- **Personal Characteristics**:
Communication skills
- Collaboration
- Leadership skills
- Business acumen
- Problem solving skills
- Customer Service
- Agility
-
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