Client Liaison Manager

2 weeks ago

Bondi Junction, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

The Client Liaison Manager is a consultative sales role, responsible for successfully directing and coordinating all activities associated with the care of potential clients.

As the first point of contact for our clients, families and or their representatives the Client Liaison Officer is a brand ambassador ensuring a superior customer service.

**Why Join Us?**
- **Paid Birthday off**:

- **Car allowance and fuel Card**:

- **Flexible working arrangements**:

- Wellbeing programs and access to our EAP
- A fun and supportive team.
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Key Responsibilities**:

- Relationship Building, you are the face of Home Instead, the 1st contact a new client or external referrer will meet.
- Being out and about on the road visiting your prospective clients, juggling your diary to be as productive as possible.
- Service enquiries, you will follow up in a timely manner on all clients and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.
- Care consultation and Client Onboarding, build confidence and trust with prospective clients and their families by helping to identify their goals and establish their care needs.
- Home Care Packages, maintain current knowledge and expertise about the requirements of home care packages.
- Be personally responsible for understanding and adhering to all Home Insteads policies and processes.

**About You**:

- Ability to adapt well to change.
- Previous and relevant experience working with seniors or aged care preferred.
- Experience with different care services and Home Care Packages
- Strong engagement, influencing and negotiating skills and effective communicator.
- Excellent customer service skills and demonstrated problem solving abilities.
- Highly efficient and organized with proven time management skills.
- A strong verbal and written communicator with exceptional listen skills.
- Soft sales background favourable

**Australian work rights**:
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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