Customer Service Representative

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our **Customer Service Representatives** are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this role is your opportunity to make a difference.

**Who Are We**:
**Over 6,000 students and 150+ team members have joined Contour** since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing **ALL** our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to **reshape** **education**, starting with tutoring.

**The Role**:
**What You’ll Do**
- **Support Students & Parents**: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
- **Oversee Campus Operations**: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
- **Engage with Customers**: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
- **Maintain High Standards**: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

**Who You Are**
- **A Great Communicator**: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
- **Organised & Detail-Oriented**: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
- **Proactive & Adaptable**: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
- **Tech-Savvy**: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

**Why Join Contour?**
- **Meaningful Impact**: Be a key part of a team that supports students in achieving their educational goals.
- **Supportive Environment**: Work in a collaborative and dynamic workplace where your efforts are valued.
- **Diverse Role**: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
- **Flexible Hours**: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you

**Requirements**:
**Skill Requirements**

**Honesty**and Integrity

**High Level**of Empathy

**Detail Oriented**& Organised

**Energy** and Enthusiasm

️ **Excellent** Customer Service Skills

**Independence**& Proactiveness

**Willing**to Listen, Learn & Grow

**Intelligence** & Creativity

**Experience Requirements**

**Completed the VCE** and Performed Well

**Bachelor's Degree** (or currently studying) in Commerce//Business or a related field

**Prior Retail, Hospitality, Call Centre** **and/or Customer Service Experience** _(ideal)_

**Personal Requirements**
- ️ **Passionate and Engaged** _(we want you to be able to vibe with students and peers on campus)_

**Long-Term** Mindset & Vision _(if you're selected, we'd like you to come for the ride for as long as you can)_

**Genuine Desire** to Help Students & Parents_ (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible)_

️ **Full Academic Year Commitment** _(e.g. no overseas exchange trips for 8 weeks :()_
- ** Ability to Commit** to Hours _(e.g. can't constantly reschedule or miss work)_

**Travel**to Point Cook

**Sign an NDA**_ (e.g. can't distribute our resources/company info to others)_

❌ **Agree**to a non-compete clause _(e.g. you can't sell similar services for others, exceptions apply, check with us)_

**Benefits**
- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills _(and you get paid for it)._
- Personalised mentorship, training and feedback to improve your customer service and communication skills.
- Creative freedom in a fun start-up environment _(no corporate walls, talk directly to the founders or students)._
- Satisfying and fulfilling work that ultimately helps students thrive and succeed _(it feels good when you help students enjoy their time at Contour, and do well at school)._
- Opportunities for career growth and long-term opportunities in a rapi