Venue Supervisor

3 days ago

South Melbourne, Australia CreativeCubes.Co Full time

**About The Company**:
CreativeCubes.Co is a coworking company that converts buildings into collaborative communities with culture, workspaces & services, which provide a platform for various industries to build their business

As an Event Client Specialist, you can build authentic and genuine connections with every guest that comes through our doors, whether they're here for a day or a lifetime. Creating a feel-good community is at the forefront of your mind as you can build rapport and significantly impact someone's day through a single interaction.

Along with the space manager, you are a pivotal part of facility and building operations, ensuring the smooth running of the space and a seamless experience for our members. You are nimble-witted to make a space look great Whether it's printer trays needing paper or hosting community drinks to create networking opportunities for members - you have an eye for one-percenter. Finally, you have an innate ability to collaborate with the broader team to create "awesome". Excellent can include but is not limited to; responding to many incoming requests with accuracy, managing customer expectations with empathy and clear communication and the desire to learn and improve our standards.

**About The Role**:

- Coordination of event space and clients before the day of the event
- Logistics of the setup and pack down of the event space
- On the day, emergency venue support to further help Supervisor/customer service onsite
- Connecting and booking internal vendors for the event/relevant space
- Liaising with and connecting external vendors to the appropriate space
- Lining up Landlord requirements with each event requirement (i.e. AC, centre security, etc.)
- Coordinating/briefing HT if the event is during business hours to assist with the smooth running of the event
- Coordinating/briefing with T+G for venue supervisors, catering, coffees/stations, etc
- Venue setup and specific event details relating to this
- Event clients only really start focusing on planning their event in the last week - understanding the client's vision from a venue perspective and liaising with the event host before the event in preparation for their occurrence (catering, T+G, etc.)
- Pre-event onboarding and subsequent tours post-sale
- Event feedback post-event

**Desired Attributes**:

- A customer-focused approach
- Takes direction well and is a team player
- An ability to influence via solid relationships across a wide range of stakeholders
- Dedicated leadership experience
- Ability to think differently about a client experience and always want to deliver the best service
- Has proven experience in a customer experience role, or events role
- Ability to navigate complex customer requests and assist with communicating clearly to the onsite team
- The agile mindset with adaptable communication skills

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