Claims Assistant

2 weeks ago

Sydney, Australia EML Group Full time

Claims Assistant

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of the Claims Assistant role is to provide administrative support to our Case Managers to proactively and effectively achieve compliance and management of worker's compensation claims. This position operates in a high volume and deadline driven environment that focuses on the pro-active administration to support management of claims.

This role will be great for someone looking to kickstart their career in the workers compensation industry. In our supportive environment, you'll have ample opportunities for career progression and growth.

This will be a **permanent, full-time** position based in the **Sydney** office, with flexibility to work from home up to 3 days per week.

**YOUR RESPONSIBILITIES**
- Providing claims administration support to our Case Managers by processing claims, sorting mail and filing as requested.
- Organise medical appointments, investigations, police reports and interpreter services.
- Ensure invoices and payments comply with GST/ITC guidelines.
- Process invoices and third party or worker reimbursements.
- Manage basic phone enquiries such as unpaid accounts and changing medical appointments.
- Following up invoices and claims finalisation process.

**ABOUT YOU**
- Previous experience in administration and office support
- Competent use of MS Word and Excel
- High level of typing accuracy
- Ability to take direction and a willingness to learn
- Effective communication and interpersonal skills
- Ability to work well in a team environment
- Time management and organisational skills

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR1777

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