Front of House Manager

**MDNYS WA PTY LTD trading as Mack Daddy's New York Slice is Perth's Premier New York Style Pizza Joint**. We are a loud, funky and unconventional venue that holds great pride in our quality for food, drinks and service. We are now preparing to expand our strong brand by building a stronger team.

**The Role**:
The Restaurant Manager will be responsible for the efficient running of the Venues food and beverage operations front of house, in line with the directors strategies and brand standards, whilst meeting employee, guest, and owner expectations. Reporting to the director, you will supervise and manage the day-to-day operations alongside the head chef.

We are looking for someone to lead and inspire our team into the future, it is preferred that the applicant has a strong hospitality background with a strong focus on customer service, team building, and brand development.

**To be successful in this role it is essential for the following attributes**:

- Managing the performance of the assigned venue to meet KPI’s (cost of goods and labour cost)
- Coaching and developing your FOH and BOH team members to lead and motivate them to reach success for themselves and the brand.
- Overseeing the recruitment and training of your team including identifying and implementing career development plans
- Maintaining regular communication with your team to achieve results
- Work closely with the director, marketing and wholesale teams to develop and implement systems to drive retail performance
- Ensure compliance with company standards, policies, procedures and OH&S and food safety procedures
- Contributing to business strategy and future development in Senior Management meetings
- arranging the purchasing and pricing of goods according to budget

**You MUST have**:

- Minimum two years full-time equivalent work experience in the field.
- Minimum qualification - Diploma in management or hospitality major
- Strong ability to build rapport and engagement with your team to get the best results
- Ability to get things done - You must be able to manage multiple priorities without dropping the ball
- Effective delegation skills - You can’t do it all yourself. You will need to lean on your team members.
- Must be very approachable to staff and customers alike
- A positive approach to what you do coupled with a good sense of humour
- A hands-on style available to work weekends and peak trading events

**More about You**
- Strong financial acumen in controlling wage and operation costs, stock levels, and COG’s
- Previous supervisory/managerial experience in a busy hospitality environment
- Legal working rights
- Exceptional people management and interpersonal skills along with strong communication
- The confidence to promote ideas and make sound decisions under pressure
- Strong attention to detail and the desire to produce high quality operational and administrative outcomes
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards while adapting to our unique funky environment
- Well-developed computer skills particularly in the use of MS Office & POS & Payroll systems
- The ability and confidence to facilitate training at all levels
- A current Responsible Service of Alcohol (RSA) Certificate
- Approved manager certificate is required but not essential to get the job
- all Covid related requirements a must

Good luck

Pay: $45,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

**Experience**:

- Management: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/01/2025