Service Desk Consultant

5 days ago


Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a large national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

***

**The role**
We are seeking to engage an experienced Service Desk Consultant with a valid NV1 clearance. An expired clearance will also work. Enjoy working from home opportunities and work in a busy and progressive environment.

**Responsibilities**:

- Office365 technical support and troubleshooting.
- Networking knowledge would be helpful.
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Utilize ticketing systems

***

**Requirements**:

- A bachelor's degree in computer science or information technology.
- Ability to keep up with IT advancements.
- Exceptional communication skills and abilities.

**Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.**

**Brennan IT is an equal opportunity employer.



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