Full-time Assistant Front Office Manager

**Job Number** 23005471

**Job Category** Rooms & Guest Services Operations

**Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Find Balance in Your Career**

Come and join the team at **Melbourne Marriott Hotel**

From fun family experiences to luxe romantic staycations, choose Melbourne Marriott Hotel for your next getaway. Located in the heart of Melbourne’s city centre, our five-star hotel is only a short walk from the Theatre District, shopping hub and attractions such as Parliament House, State Library of Victoria and Royal Exhibition Building.

Are you the ultimate host who loves to provide dynamic service? The Melbourne Marriott Hotel is looking for you - people who can really influence our guests’ stay. We embrace associates who embody our brand’s modern and sophisticated personality.

**What we are looking for**
- Guest relations, duty manager or front office management experience
- Leadership experience
- A genuinely warm & welcoming demeanour
- High Knowledge of Opera systems
- Personable communication skills
- Availability to work weekends and night shifts
- Energising motivation - its infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in lifestyle
- A desire to innovate and create. Our guests come to experience a life less ordinary.
- Ability to proactively coach and guide team members

**What you will do**
- Lead the team to achieve measure KPIs
- Mentor and develop team members
- Proactively seek out solutions to guest problems
- Develop policies and procedures to ensure a seamless guest experience
- PMS management.
- Ensure BSA compliance and Marriott Culture is practiced in all areas.
- Ensure efficient, friendly and professional service is provided to all guests.
- Influence the team and assist in progressing their career goals
- Be an expert on the hotel, know it inside and out to ensure our guests receive a mind blowing service experience.
- Safe and Security: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Meet & connect with our guests and give them an experience beyond their expectations
- Offer intuitive service and understand their varied needs whether it be a business meal, date night.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.