National Employment Services Manager

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

To provide strategic management of CoAct’s team of Employment Services Professionals, who manage the contract performance and revenue for our network of Service Partners across Disability Employment Services and Workforce Australia, ensuring a high quality of service and performance are maintained, and that we continue to be a leader in this field.

**Responsibilities**:
Represent Operations through participation in Senior Leadership team (SLT)

Develop and nurture mutually rewarding relationships with an array of CoAct stakeholders including Service Partners, National Employers, Industry Associations and Employees

Strategically manage CoAct’s Employment Services contracts to ensure they are delivered to the highest standard and in compliance with funder guidelines and accreditation requirements

Effective management of Partner performance including adherence to CoAct’s Performance Management Framework

Manage Operations team including Program Managers and Business Partners

Financial management of budgets & alignment to profitability targets

Business Development activities to generate additional revenue streams

Lead our network through effective co-design of service delivery, operationalising the vision of the network while delivering on funder expectations

Working across the business and network to identify innovation, efficiencies, improvements, and opportunities for the operations team

**Skills and Experiences**:
Personal Attributes

Articulate, good interpersonal and written communication skills

An extremely confident speaker of influence, comfortable delivering presentations and facilitating discussion with large audiences

A critical thinker, able to find win-win outcomes across competing interests

A strategic, open leader, capable of supporting and fostering a high-performance environment focussed on professional development and organisational excellence

Required Experience

Demonstrated expertise in managing a range of strategic, operational and management functions within a community service, Government, or private sector environment

Desirable Experience

Experience in a community-based organisation or membership environment

Experience in Employment Services or another funded environment at a middle/senior management level

Desirable Qualifications

Degree/Diploma level experience in a relevant field

Proven ability in high level business analysis and performance enhancement initiatives

Understanding of the key financial drivers necessary to grow and sustain a successful business

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Flexible working arrangements

Salary packaging

Health and wellbeing allowance

Additional wellbeing leave (on top of your annual and personal leave entitlements)

Corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.