Office Assistant at Aqualux Lighting

4 days ago

Frenchs Forest, Australia Aqualux Lighting Full time

Join Our Team: Office Assistant at Aqualux Lighting

Aqualux Lighting is seeking an Office Assistant to join our team and help us deliver outstanding support to our valued customers, staff and stakeholders.

**About Us**:
Aqualux Lighting is a leading provider of innovative lighting solutions for residential and commercial spaces. With a commitment to quality and customer satisfaction, we strive to exceed expectations with our range of lighting products and the dedication of our office, production, design and engineering teams.

**Role Overview**:
As an Office Assistant at Aqualux Lighting, you will work closely with our office, sales and engineering teams. Whilst this role is a general office support position there is an emphasis on sales support so you will be expected to build a good working knowledge of our products and services. All training is provided in a supportive environment.

**Key Responsibilities**:
**Communication and Reception Duties**:

- Answering and directing phone calls: Professionally handling incoming calls, taking messages, and directing inquiries to the appropriate person or department.
- Greeting visitors: Welcoming clients, vendors, and guests, and providing assistance as needed.
- Assist customers with product information, orders, returns, and other service-related issues.

**Internal Support Duties;**
- Assist sales team members with day to day activities such as organizing samples, catalogs or return freight labels.
- Collaborate with internal teams to resolve issues and improve the overall customer experience.
- Office supplies management: Monitoring inventory levels, ordering new supplies.
- Posting items as needed

**Order Processing;**
- Help with processing of sales orders and liaising with customers and / or sales staff when needed.
- Help with processing of GRAs / returns and liaising with customers and / or sales staff when needed.

**Qualifications**:

- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in basic computer / IT skills is a must.
- Previous experience with Google Suite is preferred as is working knowledge of Microsoft Office.
- Knowledge of lighting products or the construction / electrical wholesale industry is a plus.

**Why Join Aqualux Lighting?**

At Aqualux Lighting, we believe in fostering a supportive and inclusive work environment where everyone can succeed whilst enjoying their work environment. As a member of our team, you'll have the opportunity to make a meaningful impact, receive ongoing training and development, and enjoy competitive compensation and benefits.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Free drinks
- Free food

Schedule:

- 8 hour shift

Supplementary Pay:

- Christmas bonus

Ability to commute/relocate:

- Frenchs Forest NSW 2086: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 04/08/2025

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