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Customer Service Officer

3 weeks ago

Wagga Wagga, Australia City of Wagga Wagga Full time

**Closing date**: 27/04/2025 11:59 PM AUS Eastern Standard Time

**Location**: Civic Centre - 243 Baylis Street, Wagga Wagga NSW 2650 - Wiradjuri Country

**Department**: Chief Operating Office (COO) - Customer Service

**Employment type**: Permanent Full-time

We have an exciting opportunity within our dynamic and positive customer service team to fill one (1) permanent, full-time position. If you are a motivated and highly skilled individual with a passion for providing quality service, we would love to hear from you
- One (1) permanent position available.
- Remuneration of $2,507.68 gross per fortnight with the opportunity to progress to $3,009.22 gross per fortnight + superannuation.

**Your new role**:
Our focused customer service team members are the first point of contact for enquiries and provide valuable assistance for community members with a wide range of requests.

**Duties of this position will include but are not limited to**:

- Providing advice to both internal and external customers;
- Undertaking call centre operations;
- Providing feedback to customers on unresolved issues in a timely manner; and
- Cash handling responsibilities including receipting and reconciliation.

**What you will need to succeed**:

- Substantial previous customer service and/or administrative experience relevant to the role;
- Excellent time management;
- Organisational, communication and interpersonal skills; and
- Ability to work effectively in a team and independently.

**Enquiries**:
If you are interested in this role and would like more information, please contact **Meredith Hester, Team Leader Customer Service on 02 6926 9102**.

**What is next?**

Applications close on** Sunday, 27 April 2025 at 11.59pm**AEST with interviews to be held in the week commencing **Monday, 5 May 2025.**

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.