National Course Coordinator

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking a **National Course Coordinator, Community Services, Mental Health and Counselling** to join our team in Sydney.

**About the role**

This is a maternity cover role for 6 months. The National Course Coordinator is the leader for our suite of Diploma level courses in Community Services, Mental Health and Counselling. Leading a dedicated team of educators, the role ensures all courses within the discipline area meet RTO standards and our aggressive student satisfaction targets.

This is a non-teaching role focused on working with the National Course Coordination team and reporting to the Director of Studies & Quality Assurance to ensure the courses deliver employment outcomes for students.

**About you**

You have the ability to work independently and autonomously to identify and achieve the course objectives; you have good interpersonal skills and the ability to work well in a team; you have strong people management skills and a proven ability to deliver group training. You also have good interpersonal skills and the ability to work well in a team, as well as strong verbal and written communication skills, people management skills, and the ability to work under pressure, use one's initiative, and remain calm in stressful situations, and maximise results with the resources available.

You also showed the capacity to independently plan, run, and monitor mentoring and support for trainers and assessors, an understanding of educational processes in the vocational education sector, the ability to manage projects and establish and work within strict deadlines, and the willingness to work collaboratively with a diverse group of staff across educational and broader functions in a scholarly and cooperative environment.

**Key responsibilities**:

- Managing and implementing the Training and Assessment Strategy (TAS)
- Leading, managing, and developing the trainer workforce
- Maintaining ALG’s compliance with the Standards for Registered Training Organisations (RTOs) 2019 and National Code of Practice for Providers of Education and Training to Overseas Students 2018

Education Delivery
- Develop, regularly review and update and improve the TAS, including as required for changes to training packages and units of competence (UoC’s)
- Ensure mapping of training and assessments is maintained
- Ensure all training and assessment being delivered is aligned to the TAS
- Dealing with students’ academic enquiries as an escalation point for student cases
- Assist to resolve student complaints and appeals as required
- Implement the academic policies and procedures in the course area
- Working with the Director of Studies & Quality Assurance, lead the course review process as a part of TAS updates
- Develop relevant content to support the delivery of the course
- As the Subject Matter Expert (SME), manage and implement outcomes from the validation and moderation process
- Work collaboratively with the Work Placement Team to ensure all students receive the required industry training and assessment
- Maintain your own industry and training and assessment currency
- Implement systems and controls to ensure all marking is completed accurately and on time

Trainers and Assessors
- Foster a high-performance culture in the training and assessment team
- Implement education and staff policies
- Undertake recruitment and onboarding of trainers and assessors as required
- Completing and maintaining Industry currency with evidence in line with an Annual Professional Development Plan for the training team
- Conduct trainer observations and provide feedback to deliver improvements
- Compliance of all trainers is maintained at all times
- Use the continuous improvement cycle of ALG’s education delivery through the review of trainer and student feedback

Industry Engagement
- Implement the ALG industry engagement plan
- Engage with industry stakeholders relating to the course discipline area
- Hold and recommend memberships of relevant professional associations
- Obtain key industry endorsements for all qualifications within the course discipline area

Continuous Improvement and Quality
- Participate in and implement the continuous improvement plan including an annual schedule of review for the course specialisation
- Participate in external and internal audits

Leadership & Management
- Consulting with all stakeholders across ALG to ensure understanding and support of the delivery of the course specialisations
- Working with the Director of Studies & Quality Assurance, ensuring education budgets (teaching costs, content delivery, course review and development) are met
- Contribute to the suite of reporting to measure and track the success of the delivery of the course
- Ensuring a safe work e