Apia Specialist

**We’re seeking passionate individuals to join our team in Adelaide as an Apia Specialist. Commencing on 6**th** of August we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.**

As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.

These roles are permanent** full-time**roles offering **37.5 hours** across **Monday, Tuesday, Wednesday Thursday, Friday** with a starting window of **7:30am - 10:30am**.

Additionally, you will benefit from a 7-week, **full-time** **onsite** training program, ensuring you are fully equipped for success from day one. Following completion of training and your successful probation review and consultation with your leader, you may have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week.

**What you’ll do**
- Take inbound calls regarding multiple insurance products
- Providing information on the products available and identifying the appropriate policy to meet the customers’ requirements
- Deliver a seamless customer experience on various insurance products that provide value to our customers
- Achieve customer sales and service targets set for all customer segments

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- $60,500.00+ 12% super
- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**What you’ll bring**
- Exceptional customer service skills either face to face or over the phone
- Ability to connect with customers and lead great conversations to provide the right solutions
- Effective interpersonal and communication skills both written and verbal
- Problem solving and negotiation skills
- Good computer literacy and navigation skills with experience working with multiple systems
- Prior experience in sales or knowledge of the sales process is desirable

**Shift & Hours**

We are recruiting for the following **full-time**shift option:

- **Shift 1**:Mon, Tues, Wed, Thu, Fri - 37.5 hours - start window 7.30am-10.30am (SA)
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. _

**Training Period**

If successful, you will embark on a comprehensive **7-week full-time training program** to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 6th of August. This will take placer **onsite** at our Adelaide office.

**Work from home requirements**

Given the hybrid nature of this role, having a suitable at home set up is critical. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite.
- Home phone line
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring