Associate, Private Bank

**About the Role**
BOQ Specialist are currently searching for an Associate to join the team

The purpose of this role is to assist the Relationship Executive with the ongoing management of their client portfolio.

The role predominately involves end to end home loan administration including deal structure, serviceability and workflow management through to settlement along with management with enquiries and maintenance for the existing client base.

**Key Accountabilities**:

- Determine client income, loan serviceability, prepare credit submissions and actively manage the deal through the credit approval process (ensuring policy requirements and approval conditions are met)
- Liaise with internal stakeholders (Credit, Operations teams, Client Partner Services) as well as clients, accountants, solicitors and relevant 3rd parties to ensure efficient settlement of each deal
- Answer inbound enquiries and providing exceptional customer service to external/internal clients including regularly updating the client on file progress
- Monitoring ongoing needs of existing client base and work with the Relationship Executive to review and where necessary, update the clients banking solutions. This includes reviewing fixed rate expiries, interest only term maturities and managing adhoc requests from client to vary their existing loans
- Ongoing client maintenance and assist with client retention

**Specific administrative responsibilities include**:

- Follow up any outstanding documentation required for settlement
- Ensure appropriate accounts are set up (transactional and deposit)
- Perform all relevant client checks including Equifax reports, AML on all new files
- Labelling and Scanning of files into internal systems
- Verify and prepare Loan contracts on receipt thereof for signature and post to CGW upon return
- Manage Post-settlement account enquiries

**About you**
- A relevant degree (preferable)
- Relationship management experience would be highly desirable
- The ability to read self-employed financials and determine loan serviceability preferable
- A good understanding of Lending products
- High attention to detail and computer literacy

**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04528