Mobile Case Manager

2 weeks ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne and Regional Victoria, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The primary focus of this role is to provide early, timely and personal claims management and return to work service to injured workers and employers. It is also to proactively support the injured worker and employer through the recovery and return to work process.

This is a permanent, full time position based in the Western Metropolitan Region (Melton, Sunbury, Digger Rest, Macedon Ranges). Package includes a fully maintained vehicle.

YOUR RESPONSIBILITIES
- Provide workers’ compensation advice to stakeholders such as workers, employers and providers
- Deliver personalised face-to-face assistance to workers and employers
- Conduct community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim
- Proactively proceed with appropriate case management to achieve sustainable return to work and restoration to the community outcomes
- Assist in reviewing providers’ performance and consult with Provider / Return to Work Specialist where required.
- Build and maintain relationships with internal and external stakeholders

ABOUT YOU
- Desirable experience in Occupational Rehabilitation/Return to Work, Nursing, Allied Health or experience in Case Management
- Basic understanding of medical terminology
- Knowledge of the Victorian workers compensation (preferred)
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
- Sound negotiation and influencing skills
- Current Unrestricted Victorian Drivers Licence

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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