Application Support Analyst

3 days ago

Sydney, Australia Ignite Specialist Recruitment Services Full time

**Application Support Analyst**
- Sydney - CBD
- Contract,6 months + extension
- One of the leading commercial companies.
- Instal and troubleshoot Batch tool

**About the Company**:
One of the global leaders in IT services, consulting & business solutions with a large network of innovation & delivery centers.

**About the role**:
Level 3 Application Support Analyst role will work on production support activities for Banking domain based on CA ESP.
- Administrating Day to Day Scheduler.
- Performing root cause analysis, identify permanent resolution and investigate capacity and performance related issues
- Implementing proposed change that can potentially reduce cost or improve performance
- Monitoring SNOW/Remedy queue for day-to-day issues
- Managing P1/P2/P3/P4 outages and issues.
- Working with Architects, Vendors, and Operations team for the Patch implementation.

**Skills and Experience**:

- 5 to 10 years of experience as an Application Support Analyst
- Strong knowledge in CA ESP Batch Scheduling tool.
- Experience in Installation of new ESP Agents, troubleshooting and access provisioning.
- Experience in scheduler client installation.

If you are interested in this role and if you would like to learn more about the opportunity, please contact on

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